Experience a 100% guaranteed specialized maintenance service tailored for Retail.
At Optima Retail, we excel as global leaders in delivering top-tier maintenance and repair services exclusively designed for the Retail industry. We prioritize our clients' peace of mind by tailoring solutions to their exact needs, ensuring exceptional quality and a distinctive Retail maintenance experience
Optima Retail in Action
Specialized service for Retail industry businesses
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Annual interventions in over 50 countries
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Compliance in emergency response within <4h
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Retail stores worldwide
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Qualified and certified technicians
A service designed to tackle the major challenges of Retail maintenance
We solve your maintenance issues, anytime and anywhere.
01
PREVENTIVE MAINTENANCE
With periodic visits to your establishments
02
REACTIVE MAINTENANCE
Handling and management of incidents or breakdowns in accordance with the code:
RED CODE
< 4 Hours
YELLOW CODE
24-72 Hours
GREEN CODE
7 Days
03
URGENCY SERVICE 24/7
Average emergency attendance in less than 4 hours
04
OPENINGS, CLOSURES, AND RENOVATIONS
With adjusted times and costs
Results that speak for themselves
These numbers support our commitment to maintaining flawless stores
1h 47min
Average response time for in-store emergency service
4,8/5
Customer Feedback
88%
Effective resolution of issues achieved on the first visit
Monitoring and tracking of every visit. No exceptions!
With real-time digital reports, 100% online, and an exclusive quality control department backed by Bureau Veritas, we guarantee an unparalleled maintenance service.
Describe your image
Describe your image
Describe your image
Access reports and cost statistics, as well as feedback from interventions conducted in your stores, from anywhere.
Quality control procedures, satisfaction surveys, and incident management for services provided to customers.
Frequently Questions
Still have questions? Contact us, we'll be delighted to assist you.
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What service do you provide?We maintain EVERYTHING your retail store may need. Our most outstanding services are: Electricity - Air conditioning - Plumbing - Painting - Locksmithing - PCI - Surveillance - Pest control - IT - Cleaning - Carpentry - Gardening - Lighting - Sound - Masonry - Lifts We perform any service you may require, nothing is beyond our reach.
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Why should I trust Optima Retail with the maintenance of my storesBecause we are Retail experts with a singular focus: Complete customer satisfaction. This translates into our entire process being tailored to the speed, quality, communication, and control required in the Retail sector to deliver flawless service.
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What advantages does your management platform offer?Forget about worrying over costly and complicated software and systems, as we offer you an entirely free online solution that has it all. With us, you can track every maintenance visit, access interactive reports, have complete control over your costs, and best of all, enjoy detailed photographic reports on every visit, along with service ratings for each store. Maintenance management has never been as easy and exciting as it is with us!
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In which countries is Optima Retail present?Currently, we assist our clients in over 50 countries worldwide and continue to expand. We offer a complete unified service guarantee, tailored to the local language for personalized service.
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Will I have a single point of contact assigned to me?Absolutely! As part of our personalized service, we'll assign you a Facility Manager as a single point of contact to address and handle all your requests. With Optima Retail, worrying is a thing of the past!
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Should I hire a preventive maintenance service?Preventive maintenance service is the key to keeping your stores in top shape. With our revolutionary Smart Facility Management methodology, our clients have saved up to an astounding 27%. The key lies in efficient management, coordination, and execution of scheduled visits combined with effective resolution of identified issues.
