{"id":8690,"date":"2025-02-05T22:54:17","date_gmt":"2025-02-05T21:54:17","guid":{"rendered":"https:\/\/optima.yvonnefuertes.com\/servicio\/service-durgence-24-7\/"},"modified":"2026-10-13T10:17:06","modified_gmt":"2026-10-13T08:17:06","slug":"services-urgence-retail","status":"publish","type":"servicio","link":"https:\/\/optimaretail.eu\/fr\/services\/services-urgence-retail\/","title":{"rendered":"Service d&rsquo;Urgence 24\/7"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"8690\" class=\"elementor elementor-8690 elementor-206\" data-elementor-post-type=\"servicio\">\n\t\t\t\t<div class=\"elementor-element elementor-element-17fade1d e-flex e-con-boxed e-con e-child\" data-id=\"17fade1d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-3eecf9a6 e-con-full e-flex e-con e-child\" data-id=\"3eecf9a6\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-66387ba5 elementor-widget elementor-widget-shortcode\" data-id=\"66387ba5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\"><span><span><a href=\"https:\/\/optimaretail.eu\/fr\/\">Optima Retail<\/a><\/span><\/span>\n<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5ea925dd elementor-widget elementor-widget-heading\" data-id=\"5ea925dd\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\"><a href=\"https:\/\/optimaretail.eu\/fr\/services\/\">Services de maintenance<\/a><\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-16974b67 elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"16974b67\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">D\u00e9pannage d'urgence 24\/7 pour les commerces<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-34ac3630 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"34ac3630\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Chez Optima Retail, nous prenons en charge les pannes dans les locaux commerciaux avant qu&rsquo;elles ne deviennent un probl\u00e8me plus grave. Notre service de d\u00e9pannage d&rsquo;urgence 24 h\/24 pour le retail couvre l&rsquo;installation des \u00e9quipements critiques ainsi que leur maintenance et leur r\u00e9paration imm\u00e9diate, en France, en Espagne et dans plus de 70 pays.<\/p><p>En cas de panne, chaque heure compte. C&rsquo;est pourquoi nous intervenons en moins de quatre heures avec des techniciens sp\u00e9cialis\u00e9s dans le retail. Notre service d&rsquo;urgence fonctionne tous les jours de l&rsquo;ann\u00e9e, y compris les jours f\u00e9ri\u00e9s et les week-ends, sans exception.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3432bf60 e-con-full e-flex e-con e-child\" data-id=\"3432bf60\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-70b5cc55 e-con-full e-flex e-con e-child\" data-id=\"70b5cc55\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-22c9b000 elementor-widget elementor-widget-heading\" data-id=\"22c9b000\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\">Demander un devis<\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-55e17c2d elementor-widget elementor-widget-heading\" data-id=\"55e17c2d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">R\u00e9ponse garantie sous 24 h<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-52fd3cd2 elementor-widget elementor-widget-template\" data-id=\"52fd3cd2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"template.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-template\">\n\t\t\t\t\t<div data-elementor-type=\"section\" data-elementor-id=\"9033\" class=\"elementor elementor-9033 elementor-9001 elementor-9001\" data-elementor-post-type=\"elementor_library\">\n\t\t\t<div class=\"elementor-element elementor-element-95563eb e-flex e-con-boxed e-con e-parent\" data-id=\"95563eb\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2029903 elementor-button-align-start elementor-widget elementor-widget-form\" data-id=\"2029903\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;step_next_label&quot;:&quot;Next&quot;,&quot;step_previous_label&quot;:&quot;Previous&quot;,&quot;button_width&quot;:&quot;100&quot;,&quot;step_type&quot;:&quot;number_text&quot;,&quot;step_icon_shape&quot;:&quot;circle&quot;}\" data-widget_type=\"form.default\">\n\t\t\t\t\t\t\t<form class=\"elementor-form\" method=\"post\" id=\"contacto\" name=\"Contactez-nous\" aria-label=\"Contactez-nous\" novalidate=\"\">\n\t\t\t<input type=\"hidden\" name=\"post_id\" value=\"9033\"\/>\n\t\t\t<input type=\"hidden\" name=\"form_id\" value=\"2029903\"\/>\n\t\t\t<input type=\"hidden\" name=\"referer_title\" value=\"Maintenance pr\u00e9dictive pour le retail | Optima Retail\" \/>\n\n\t\t\t\t\t\t\t<input type=\"hidden\" name=\"queried_id\" value=\"8596\"\/>\n\t\t\t\n\t\t\t<div class=\"elementor-form-fields-wrapper elementor-labels-\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-apellido elementor-col-50 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-apellido\" class=\"elementor-field-label elementor-screen-only\">\n\t\t\t\t\t\t\t\tNom de familie\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[apellido]\" id=\"form-field-apellido\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Nom de familie\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-nombre elementor-col-50 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-nombre\" class=\"elementor-field-label elementor-screen-only\">\n\t\t\t\t\t\t\t\tPr\u00e9nom\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[nombre]\" id=\"form-field-nombre\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Pr\u00e9nom\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-empresa elementor-col-100 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-empresa\" class=\"elementor-field-label elementor-screen-only\">\n\t\t\t\t\t\t\t\tEnterprise\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[empresa]\" id=\"form-field-empresa\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Enterprise\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-email elementor-field-group elementor-column elementor-field-group-email elementor-col-50 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-email\" class=\"elementor-field-label elementor-screen-only\">\n\t\t\t\t\t\t\t\tEmail\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"email\" name=\"form_fields[email]\" id=\"form-field-email\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Email\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-tel elementor-field-group elementor-column elementor-field-group-phone elementor-col-50 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-phone\" class=\"elementor-field-label elementor-screen-only\">\n\t\t\t\t\t\t\t\tT\u00e9l\u00e9phone\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t<span class=\"ccfef-editor-intl-input\" data-id=\"form-field-phone\" data-field-id=\"2855771\" data-default-country=\"es\" data-include-countries=\"\" data-exclude-countries=\"\" data-dial-code-visibility=\"show\" data-strict-mode=\"no\" style=\"display: none;\"><\/span>\t\t<input size=\"1\" type=\"tel\" name=\"form_fields[phone]\" id=\"form-field-phone\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"T\u00e9l\u00e9phone\" required=\"required\" pattern=\"[0-9()#&amp;+*-=.]+\" title=\"Only numbers and phone characters (#, -, *, etc) are accepted.\">\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text\">\n\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[field_17d936a]\" id=\"form-field-field_17d936a\" class=\"elementor-field elementor-size-sm \" style=\"display:none !important;\">\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-textarea elementor-field-group elementor-column elementor-field-group-message elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-message\" class=\"elementor-field-label elementor-screen-only\">\n\t\t\t\t\t\t\t\tComment pouvons-on vous aider ?\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t<textarea class=\"elementor-field-textual elementor-field  elementor-size-sm\" name=\"form_fields[message]\" id=\"form-field-message\" rows=\"4\" placeholder=\"Comment pouvons-on vous aider ?\"><\/textarea>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-acceptance elementor-field-group elementor-column elementor-field-group-legal elementor-col-100 elementor-field-required\">\n\t\t\t\t\t\t\t<div class=\"elementor-field-subgroup\">\n\t\t\t<span class=\"elementor-field-option\">\n\t\t\t\t<input type=\"checkbox\" name=\"form_fields[legal]\" id=\"form-field-legal\" class=\"elementor-field elementor-size-sm  elementor-acceptance-field\" required=\"required\">\n\t\t\t\t<label for=\"form-field-legal\">J'accepte les <a href=\"https:\/\/optimaretail.eu\/fr\/aviso-legal\/\" target=\"_blank\" rel=\"noopener noreferrer\">conditions d'utilisation<\/a> et la <a href=\"https:\/\/optimaretail.eu\/fr\/politicadeprivacidad-or\/\" target=\"_blank\" rel=\"noopener noreferrer\">politique de confidentialit\u00e9<\/a><\/label>\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-recaptcha elementor-field-group elementor-column elementor-field-group-field_0b62d89 elementor-col-100\">\n\t\t\t\t\t<div class=\"elementor-field\" id=\"form-field-field_0b62d89\"><div class=\"elementor-g-recaptcha\" data-sitekey=\"6LegTcctAAAAACk3Q550mLok5rEykP3vOCL6BYed\" data-type=\"v2_checkbox\" data-theme=\"light\" data-size=\"normal\"><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-group elementor-column elementor-field-type-submit elementor-col-100 e-form__buttons\">\n\t\t\t\t\t<button class=\"elementor-button elementor-size-sm\" type=\"submit\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Envoyer<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/button>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<input type='hidden' name='lang' value='fr' \/><\/form>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2be552c8 e-flex e-con-boxed e-con e-parent\" data-id=\"2be552c8\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6a65c3a0 elementor-widget elementor-widget-heading\" data-id=\"6a65c3a0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Nos solutions techniques<\/p>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-32f87fe9 elementor-widget elementor-widget-heading\" data-id=\"32f87fe9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Tout ce que comprend notre service de d\u00e9pannage d'urgence 24 h\/24<\/h2>\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-29bc7 e-grid e-con-full e-con e-child\" data-id=\"29bc7\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-70f665b4 elementor-view-stacked elementor-position-inline-start elementor-mobile-position-inline-start elementor-shape-circle elementor-widget elementor-widget-icon-box\" data-id=\"70f665b4\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;none&quot;,&quot;_animation_mobile&quot;:&quot;none&quot;}\" data-widget_type=\"icon-box.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"Capa_1\" height=\"512\" viewBox=\"0 0 512 512\" width=\"512\"><g><path d=\"m316.077 359.353h-161.371c-8.284 0-15 6.716-15 15s6.716 15 15 15h161.371c8.284 0 15-6.716 15-15s-6.716-15-15-15z\"><\/path><path d=\"m272.263 84.285c-6.84-14.357-20.968-23.276-36.871-23.276s-30.031 8.918-36.871 23.276l-88.925 186.662c-6.063 12.728-5.19 27.445 2.336 39.367s20.437 19.039 34.535 19.039h177.85c14.099 0 27.009-7.117 34.535-19.039s8.399-26.639 2.336-39.367zm61.22 210.014c-.959 1.52-3.772 5.054-9.167 5.054h-177.85c-5.395 0-8.208-3.534-9.167-5.054s-2.94-5.58-.62-10.45l88.925-186.662c2.656-5.576 7.729-6.178 9.787-6.178s7.131.602 9.787 6.178l88.925 186.662c2.321 4.87.339 8.931-.62 10.45z\"><\/path><path d=\"m252.98 202.43h-9.712l7.154-12.905c4.017-7.245 1.399-16.375-5.847-20.392s-16.375-1.398-20.392 5.847l-19.501 35.178c-2.575 4.646-2.502 10.308.194 14.885s7.612 7.387 12.925 7.387h9.2l-8.416 14.581c-4.142 7.175-1.683 16.348 5.492 20.49 2.362 1.363 4.94 2.011 7.485 2.011 5.184 0 10.227-2.691 13.005-7.504l21.402-37.079c2.679-4.641 2.679-10.358-.001-14.999s-7.629-7.5-12.988-7.5z\"><\/path><path d=\"m434.526 164.899v-149.899c0-8.284-6.716-15-15-15h-368.269c-8.284 0-15 6.716-15 15v438c0 8.284 6.716 15 15 15h55.706v29c0 8.284 6.716 15 15 15s15-6.716 15-15v-29h30v29c0 8.284 6.716 15 15 15s15-6.716 15-15v-29h222.563c8.284 0 15-6.716 15-15v-179.731c23.738-6.58 41.217-28.38 41.217-54.185s-17.478-47.605-41.217-54.185zm-15 80.402c-8.284 0-15 6.716-15 15v177.699h-338.269v-408h338.27v147.867c0 8.284 6.716 15 15 15 14.456 0 26.217 11.761 26.217 26.217s-11.762 26.217-26.218 26.217z\"><\/path><\/g><\/svg>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tD\u00e9pannage des pannes \u00e9lectriques\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tR\u00e9solution imm\u00e9diate des pannes \u00e9lectriques qui affectent l'activit\u00e9 du magasin.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-788fccd1 elementor-view-stacked elementor-position-inline-start elementor-mobile-position-inline-start elementor-shape-circle elementor-widget elementor-widget-icon-box\" data-id=\"788fccd1\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;none&quot;,&quot;_animation_mobile&quot;:&quot;none&quot;}\" 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class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tRemplacement de l'\u00e9clairage\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h2>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tRemplacement des luminaires ou ampoules d\u00e9fectueux pour garantir une bonne visibilit\u00e9.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6952f07d elementor-view-stacked elementor-position-inline-start elementor-mobile-position-inline-start elementor-shape-circle elementor-widget elementor-widget-icon-box\" data-id=\"6952f07d\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;none&quot;,&quot;_animation_mobile&quot;:&quot;none&quot;}\" data-widget_type=\"icon-box.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"Layer_1\" height=\"512\" viewBox=\"0 0 511.999 511.999\" width=\"512\"><path d=\"m478.501 7h-30.001c-11.079 0-20.768 6.042-25.963 15h-49.037c-76.645 0-139 62.355-139 139v168c0 18.196-14.804 33-33 33-18.32 0-33.225-14.804-33.225-33v-242.906c9.082-5.163 15.225-14.921 15.225-26.094v-30c0-16.542-13.458-30-30-30h-120.001c-16.542 0-30 13.458-30 30v30c0 10.988 5.941 20.609 14.776 25.835v243.165c0 100.906 82.194 183 183.225 183 100.907 0 183-82.093 183-183v-157h38.036c5.195 8.959 14.884 15.002 25.964 15.002h30.001c16.541 0 29.999-13.458 29.999-30v-120.002c0-16.542-13.458-30-29.999-30zm-430.225 83h90v136.407c-4.583-1.533-9.544-2.628-15-2.628-8.899 0-16.083 3.692-21.856 6.659-2.897 1.489-6.502 3.341-8.144 3.341s-5.247-1.853-8.144-3.341c-5.772-2.967-12.957-6.659-21.856-6.659-5.457 0-10.417 1.095-15 2.627zm105.225-60 .003 30h-120.005v-30zm47.999 451.999c-84.488 0-153.225-68.635-153.225-153v-70.15c.355-.16.714-.32 1.066-.48 5.216-2.361 10.143-4.591 13.934-4.591 1.642 0 5.247 1.853 8.144 3.341 5.772 2.967 12.957 6.659 21.856 6.659s16.083-3.692 21.856-6.659c2.897-1.489 6.502-3.341 8.144-3.341 3.79 0 8.718 2.23 13.934 4.591.352.159.712.319 1.066.479v70.152c0 34.738 28.362 63 63.225 63 34.738 0 63-28.262 63-63v-11.271h90v11.271c0 84.364-68.635 152.999-153 152.999zm172-339.999c-10.477 0-19 8.523-19 19v126.729h-90v-126.729c0-60.103 48.897-109 109-109h45.001v90zm75.001 15.002-.001-120.002 30-.003.001 120.005z\"><\/path><\/svg>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tD\u00e9pannage de plomberie\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tR\u00e9paration des fuites, obstructions ou pannes des r\u00e9seaux d'eau.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-69935743 e-flex e-con-boxed e-con e-parent\" data-id=\"69935743\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-7b6bdfb3 e-con-full e-flex e-con e-child\" data-id=\"7b6bdfb3\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a3a5323 e-con-full e-flex e-con e-child\" data-id=\"a3a5323\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4e28eefe elementor-widget elementor-widget-heading\" data-id=\"4e28eefe\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">D\u00e9pannage d'urgence dans le retail : la continuit\u00e9 de votre activit\u00e9 garantie<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-61008fab elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"61008fab\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Les pannes dans les commerces ne pr\u00e9viennent pas et leur impact est imm\u00e9diat : ventes interrompues, clients qui ne peuvent pas entrer, syst\u00e8mes de s\u00e9curit\u00e9 compromis ou produits frais menac\u00e9s.<\/p><p>Chez Optima Retail, nous r\u00e9solvons tous les impr\u00e9vus, des pannes \u00e9lectriques aux probl\u00e8mes d&rsquo;acc\u00e8s ou de climatisation, pour que votre magasin continue de fonctionner sans interruption et que votre commerce soit prot\u00e9g\u00e9 chaque jour de l&rsquo;ann\u00e9e.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3b6ec0e8 elementor-widget elementor-widget-template\" data-id=\"3b6ec0e8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"template.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-template\">\n\t\t\t\t\t<div data-elementor-type=\"section\" data-elementor-id=\"8937\" class=\"elementor elementor-8937 elementor-8879 elementor-8879\" data-elementor-post-type=\"elementor_library\">\n\t\t\t<div class=\"elementor-element elementor-element-ce66df5 e-flex e-con-boxed e-con e-parent\" data-id=\"ce66df5\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a15c6ec elementor-widget elementor-widget-button\" data-id=\"a15c6ec\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#elementor-action%3Aaction%3Dpopup%3Aopen%26settings%3DeyJpZCI6NzU1NCwidG9nZ2xlIjpmYWxzZX0%3D\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Demander un devis<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2b32bb61 e-flex e-con-boxed e-con e-parent\" data-id=\"2b32bb61\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-5dad3356 e-con-full e-flex e-con e-child\" data-id=\"5dad3356\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1e2dc305 elementor-widget elementor-widget-heading\" data-id=\"1e2dc305\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Pourquoi notre service d'urgence 24\/7 prot\u00e8ge votre magasin et votre chiffre d'affaires<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-55d33bdb elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"55d33bdb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Notre \u00e9quipe de techniciens sp\u00e9cialis\u00e9s en facility management pour le retail intervient sur tout type d&rsquo;incident selon un protocole clair : ouverture d&rsquo;un ticket num\u00e9rique, affectation d&rsquo;un technicien, intervention et cl\u00f4ture avec rapport. Voici les cinq piliers du service :<\/p><ul><li>D\u00e9lai d&rsquo;intervention garanti de moins de 4 heures<\/li><li>Couverture en France, en Espagne et dans plus de 70 pays pour les enseignes et les franchises<\/li><li>Interlocuteur unique pour tous les incidents, quel que soit le corps de m\u00e9tier concern\u00e9<\/li><li>Ticket num\u00e9rique avec suivi en temps r\u00e9el, de l&rsquo;ouverture \u00e0 la cl\u00f4ture<\/li><li>Respect de la r\u00e9glementation applicable dans chaque pays o\u00f9 votre enseigne est pr\u00e9sente<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4e132246 e-con-full e-flex e-con e-child\" data-id=\"4e132246\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-44105aad e-flex e-con-boxed e-con e-parent\" data-id=\"44105aad\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-6a7b2a4e e-con-full e-flex elementor-invisible e-con e-child\" data-id=\"6a7b2a4e\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;animation&quot;:&quot;fadeIn&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-48cfd43f e-con-full e-flex e-con e-child\" data-id=\"48cfd43f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b555c1c elementor-widget elementor-widget-heading\" data-id=\"b555c1c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Services associ\u00e9s<\/p>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ebb9ab7 elementor-widget elementor-widget-heading\" data-id=\"ebb9ab7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Nos services de maintenance multitechnique<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-56ef1f40 elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"56ef1f40\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Nous combinons une strat\u00e9gie de maintenance compl\u00e8te pour garantir le fonctionnement optimal de tous vos points de vente.<br><br><\/p>\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5c9f9696 e-grid e-con-full e-con e-child\" data-id=\"5c9f9696\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-663de53d elementor-view-stacked elementor-position-inline-start elementor-mobile-position-inline-start elementor-shape-circle elementor-widget elementor-widget-icon-box\" data-id=\"663de53d\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;none&quot;,&quot;_animation_mobile&quot;:&quot;none&quot;}\" data-widget_type=\"icon-box.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<a href=\"https:\/\/optimaretail.eu\/fr\/services\/maintenance-preventive\/\" class=\"elementor-icon\" tabindex=\"-1\" aria-label=\"Maintenance pr\u00e9ventive\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"Layer_1\" height=\"512\" viewBox=\"0 0 512 512\" width=\"512\"><g><path d=\"m459.133 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2.203 5.319 0 2.009-.782 3.898-2.203 5.318-1.422 1.421-3.31 2.203-5.32 2.203-2.009 0-3.898-.782-5.318-2.203l-18.124-18.121c-2.928-2.929-7.677-2.929-10.606 0s-2.929 7.677.001 10.606l18.122 18.121c4.254 4.254 9.91 6.596 15.925 6.596s11.672-2.343 15.925-6.596c1.844-1.844 3.304-3.962 4.395-6.247l3.531 3.53c10.349 10.355 10.349 27.202.004 37.554z\"><\/path><\/g><\/svg>\t\t\t\t<\/a>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<a href=\"https:\/\/optimaretail.eu\/fr\/services\/maintenance-preventive\/\" >\n\t\t\t\t\t\t\tMaintenance pr\u00e9ventive\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tDes visites p\u00e9riodiques planifi\u00e9es pour pr\u00e9venir les pannes avant qu'elles n'affectent votre activit\u00e9 commerciale.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-75eee401 elementor-view-stacked elementor-position-inline-start elementor-mobile-position-inline-start elementor-shape-circle elementor-widget elementor-widget-icon-box\" data-id=\"75eee401\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation_mobile&quot;:&quot;none&quot;}\" data-widget_type=\"icon-box.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<a href=\"https:\/\/optimaretail.eu\/fr\/services\/maintenance-predictive\/\" class=\"elementor-icon\" tabindex=\"-1\" aria-label=\"Maintenance pr\u00e9dictive\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" clip-rule=\"evenodd\" fill-rule=\"evenodd\" stroke-linejoin=\"round\" stroke-miterlimit=\"2\" viewBox=\"0 0 510 510\"><path d=\"m386.831 264.696v174.7c0 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class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tAnalyse de donn\u00e9es et capteurs pour anticiper les pannes et optimiser le cycle de vie de vos \u00e9quipements.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3942c40a elementor-view-stacked elementor-position-inline-start elementor-mobile-position-inline-start elementor-shape-circle elementor-widget elementor-widget-icon-box\" data-id=\"3942c40a\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;none&quot;,&quot;_animation_mobile&quot;:&quot;none&quot;}\" data-widget_type=\"icon-box.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<a href=\"https:\/\/optimaretail.eu\/fr\/services\/maintenance-corrective\/\" class=\"elementor-icon\" tabindex=\"-1\" aria-label=\"Maintenance corrective\">\n\t\t\t\t<svg 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27.395 0 39.88-1.582 1.83-3.812 2.768-6.055 2.768-1.854 0-3.717-.641-5.229-1.949-3.342-2.89-3.708-7.941-.818-11.283 5.59-6.465 5.59-12.485 0-18.95z\"><\/path><\/svg>\t\t\t\t<\/a>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<a href=\"https:\/\/optimaretail.eu\/fr\/services\/maintenance-corrective\/\" >\n\t\t\t\t\t\t\tMaintenance corrective\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tPrise en charge des incidents et r\u00e9paration des pannes de tout type dans les meilleurs d\u00e9lais.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-69a4675a e-flex e-con-boxed e-con e-parent\" data-id=\"69a4675a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-13ecf8ed e-con-full e-flex e-con e-child\" data-id=\"13ecf8ed\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7566bc84 elementor-widget elementor-widget-heading\" data-id=\"7566bc84\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Questions fr\u00e9quentes sur le d\u00e9pannage d'urgence en magasin<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5b54ce04 elementor-widget elementor-widget-heading\" data-id=\"5b54ce04\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Tout ce que vous devez savoir avant de nous confier les urgences de votre r\u00e9seau de magasins.<\/p>\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5a626f5b e-con-full e-flex e-con e-child\" data-id=\"5a626f5b\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-69f5b460 elementor-widget elementor-widget-heading\" data-id=\"69f5b460\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\"><strong style=\"font-size:18px;font-weight:800\">Vous avez d'autres questions ?<\/strong> <br><br>Nos experts vous r\u00e9pondent sous 24 h.<\/p>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-973520e elementor-widget elementor-widget-button\" data-id=\"973520e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/optimaretail.eu\/fr\/contacto\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-long-arrow-alt-right\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M313.941 216H12c-6.627 0-12 5.373-12 12v56c0 6.627 5.373 12 12 12h301.941v46.059c0 21.382 25.851 32.09 40.971 16.971l86.059-86.059c9.373-9.373 9.373-24.569 0-33.941l-86.059-86.059c-15.119-15.119-40.971-4.411-40.971 16.971V216z\"><\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Nous contacter<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-474bba4c elementor-widget elementor-widget-heading\" data-id=\"474bba4c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\"><a href=\"tel:0034910303144\">Ou appelez-nous : +34 910 30 31 44<\/a><\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-786b0ae4 elementor-widget elementor-widget-n-accordion\" data-id=\"786b0ae4\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;default_state&quot;:&quot;all_collapsed&quot;,&quot;max_items_expended&quot;:&quot;one&quot;,&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:400,&quot;sizes&quot;:[]}}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Accordion. Open links with Enter or Space, close with Escape, and navigate with Arrow Keys\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2020\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-2020\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> Quels types de pannes urgentes Optima Retail peut-il r\u00e9soudre ? <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" id=\"Capa_1\" x=\"0px\" y=\"0px\" viewBox=\"0 0 469.333 469.333\" style=\"enable-background:new 0 0 469.333 469.333;\" xml:space=\"preserve\"><g>\t<g>\t\t<path d=\"M458.667,224h-448C4.779,224,0,228.779,0,234.667s4.779,10.667,10.667,10.667h448c5.888,0,10.667-4.779,10.667-10.667   S464.555,224,458.667,224z\"><\/path>\t<\/g><\/g><g><\/g><g><\/g><g><\/g><g><\/g><g><\/g><g><\/g><g><\/g><g><\/g><g><\/g><g><\/g><g><\/g><g><\/g><g><\/g><g><\/g><g><\/g><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" id=\"Capa_1\" x=\"0px\" y=\"0px\" viewBox=\"0 0 490.667 490.667\" style=\"enable-background:new 0 0 490.667 490.667;\" xml:space=\"preserve\"><g>\t<g>\t\t<path d=\"M480,234.667H256v-224C256,4.779,251.221,0,245.333,0s-10.667,4.779-10.667,10.667v224h-224   C4.779,234.667,0,239.445,0,245.333S4.779,256,10.667,256h224v224c0,5.888,4.779,10.667,10.667,10.667S256,485.888,256,480V256   h224c5.888,0,10.667-4.779,10.667-10.667S485.888,234.667,480,234.667z\"><\/path>\t<\/g><\/g><g><\/g><g><\/g><g><\/g><g><\/g><g><\/g><g><\/g><g><\/g><g><\/g><g><\/g><g><\/g><g><\/g><g><\/g><g><\/g><g><\/g><g><\/g><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2020\" class=\"elementor-element elementor-element-2d534f8a e-con-full e-flex e-con e-child\" data-id=\"2d534f8a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6a6644e8 elementor-widget elementor-widget-text-editor\" data-id=\"6a6644e8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Le service couvre tout incident qui affecte l&rsquo;activit\u00e9 d&rsquo;un commerce : pannes \u00e9lectriques, pannes de climatisation et de chauffage, probl\u00e8mes de plomberie, serrurerie d&rsquo;urgence, dommages au mobilier ou aux \u00e9l\u00e9ments structurels, et \u00e9clairage. Si la panne emp\u00eache votre magasin de fonctionner normalement, nous organisons l&rsquo;intervention avec rapidit\u00e9.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2021\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"2\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-2021\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> Combien de temps faut-il \u00e0 un technicien pour arriver apr\u00e8s le signalement d'une urgence ? <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" id=\"Capa_1\" x=\"0px\" y=\"0px\" viewBox=\"0 0 469.333 469.333\" style=\"enable-background:new 0 0 469.333 469.333;\" xml:space=\"preserve\"><g>\t<g>\t\t<path d=\"M458.667,224h-448C4.779,224,0,228.779,0,234.667s4.779,10.667,10.667,10.667h448c5.888,0,10.667-4.779,10.667-10.667   S464.555,224,458.667,224z\"><\/path>\t<\/g><\/g><g><\/g><g><\/g><g><\/g><g><\/g><g><\/g><g><\/g><g><\/g><g><\/g><g><\/g><g><\/g><g><\/g><g><\/g><g><\/g><g><\/g><g><\/g><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" id=\"Capa_1\" x=\"0px\" y=\"0px\" viewBox=\"0 0 490.667 490.667\" style=\"enable-background:new 0 0 490.667 490.667;\" xml:space=\"preserve\"><g>\t<g>\t\t<path d=\"M480,234.667H256v-224C256,4.779,251.221,0,245.333,0s-10.667,4.779-10.667,10.667v224h-224   C4.779,234.667,0,239.445,0,245.333S4.779,256,10.667,256h224v224c0,5.888,4.779,10.667,10.667,10.667S256,485.888,256,480V256   h224c5.888,0,10.667-4.779,10.667-10.667S485.888,234.667,480,234.667z\"><\/path>\t<\/g><\/g><g><\/g><g><\/g><g><\/g><g><\/g><g><\/g><g><\/g><g><\/g><g><\/g><g><\/g><g><\/g><g><\/g><g><\/g><g><\/g><g><\/g><g><\/g><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2021\" class=\"elementor-element elementor-element-6a1c0ca8 e-con-full e-flex e-con e-child\" data-id=\"6a1c0ca8\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-77f49077 elementor-widget elementor-widget-text-editor\" data-id=\"77f49077\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Nous nous engageons \u00e0 intervenir dans un d\u00e9lai maximum de quatre heures \u00e0 compter de l&rsquo;ouverture du ticket. Le ticket peut \u00eatre ouvert par t\u00e9l\u00e9phone ou via le portail client ; il est alors attribu\u00e9 \u00e0 un responsable qui coordonne l&rsquo;envoi du technicien et assure le suivi jusqu&rsquo;\u00e0 la cl\u00f4ture.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2022\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"3\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-2022\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> Le service est-il disponible les jours f\u00e9ri\u00e9s et le week-end ? <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" id=\"Capa_1\" x=\"0px\" y=\"0px\" viewBox=\"0 0 469.333 469.333\" style=\"enable-background:new 0 0 469.333 469.333;\" xml:space=\"preserve\"><g>\t<g>\t\t<path d=\"M458.667,224h-448C4.779,224,0,228.779,0,234.667s4.779,10.667,10.667,10.667h448c5.888,0,10.667-4.779,10.667-10.667   S464.555,224,458.667,224z\"><\/path>\t<\/g><\/g><g><\/g><g><\/g><g><\/g><g><\/g><g><\/g><g><\/g><g><\/g><g><\/g><g><\/g><g><\/g><g><\/g><g><\/g><g><\/g><g><\/g><g><\/g><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" id=\"Capa_1\" x=\"0px\" y=\"0px\" viewBox=\"0 0 490.667 490.667\" style=\"enable-background:new 0 0 490.667 490.667;\" xml:space=\"preserve\"><g>\t<g>\t\t<path d=\"M480,234.667H256v-224C256,4.779,251.221,0,245.333,0s-10.667,4.779-10.667,10.667v224h-224   C4.779,234.667,0,239.445,0,245.333S4.779,256,10.667,256h224v224c0,5.888,4.779,10.667,10.667,10.667S256,485.888,256,480V256   h224c5.888,0,10.667-4.779,10.667-10.667S485.888,234.667,480,234.667z\"><\/path>\t<\/g><\/g><g><\/g><g><\/g><g><\/g><g><\/g><g><\/g><g><\/g><g><\/g><g><\/g><g><\/g><g><\/g><g><\/g><g><\/g><g><\/g><g><\/g><g><\/g><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2022\" class=\"elementor-element elementor-element-7c8d511a e-con-full e-flex e-con e-child\" data-id=\"7c8d511a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2a0631e3 elementor-widget elementor-widget-text-editor\" data-id=\"2a0631e3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Oui. Le service d&rsquo;urgence 24 h\/24 fonctionne 365 jours par an, sans exception. Que votre magasin de v\u00eatements tombe en panne un samedi apr\u00e8s-midi ou qu&rsquo;une pharmacie ait besoin d&rsquo;une assistance urgente le soir de No\u00ebl, le protocole d&rsquo;intervention se d\u00e9clenche de la m\u00eame mani\u00e8re.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2023\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"4\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-2023\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> Qui paie les pannes d'un local commercial lou\u00e9 ? <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" id=\"Capa_1\" x=\"0px\" y=\"0px\" viewBox=\"0 0 469.333 469.333\" style=\"enable-background:new 0 0 469.333 469.333;\" xml:space=\"preserve\"><g>\t<g>\t\t<path d=\"M458.667,224h-448C4.779,224,0,228.779,0,234.667s4.779,10.667,10.667,10.667h448c5.888,0,10.667-4.779,10.667-10.667   S464.555,224,458.667,224z\"><\/path>\t<\/g><\/g><g><\/g><g><\/g><g><\/g><g><\/g><g><\/g><g><\/g><g><\/g><g><\/g><g><\/g><g><\/g><g><\/g><g><\/g><g><\/g><g><\/g><g><\/g><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" id=\"Capa_1\" x=\"0px\" y=\"0px\" viewBox=\"0 0 490.667 490.667\" style=\"enable-background:new 0 0 490.667 490.667;\" xml:space=\"preserve\"><g>\t<g>\t\t<path d=\"M480,234.667H256v-224C256,4.779,251.221,0,245.333,0s-10.667,4.779-10.667,10.667v224h-224   C4.779,234.667,0,239.445,0,245.333S4.779,256,10.667,256h224v224c0,5.888,4.779,10.667,10.667,10.667S256,485.888,256,480V256   h224c5.888,0,10.667-4.779,10.667-10.667S485.888,234.667,480,234.667z\"><\/path>\t<\/g><\/g><g><\/g><g><\/g><g><\/g><g><\/g><g><\/g><g><\/g><g><\/g><g><\/g><g><\/g><g><\/g><g><\/g><g><\/g><g><\/g><g><\/g><g><\/g><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2023\" class=\"elementor-element elementor-element-5e5f63f2 e-con-full e-flex e-con e-child\" data-id=\"5e5f63f2\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-30170a98 elementor-widget elementor-widget-text-editor\" data-id=\"30170a98\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>En r\u00e8gle g\u00e9n\u00e9rale, dans un bail commercial, le propri\u00e9taire prend en charge les grosses r\u00e9parations li\u00e9es \u00e0 la structure du b\u00e2timent, tandis que le locataire assume l&rsquo;entretien courant et les r\u00e9parations li\u00e9es \u00e0 l&rsquo;usage. En pratique, de nombreuses enseignes choisissent de centraliser la gestion des urgences aupr\u00e8s d&rsquo;un prestataire de facility management pour garantir la rapidit\u00e9 d&rsquo;intervention, quelle que soit la r\u00e9partition des co\u00fbts ensuite.<\/p><p>Nous recommandons de v\u00e9rifier les clauses de votre bail et de consulter un conseil juridique pour chaque cas.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2024\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"5\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-2024\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> Pouvez-vous intervenir dans des magasins situ\u00e9s hors de France ? <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" id=\"Capa_1\" x=\"0px\" y=\"0px\" viewBox=\"0 0 469.333 469.333\" style=\"enable-background:new 0 0 469.333 469.333;\" xml:space=\"preserve\"><g>\t<g>\t\t<path d=\"M458.667,224h-448C4.779,224,0,228.779,0,234.667s4.779,10.667,10.667,10.667h448c5.888,0,10.667-4.779,10.667-10.667   S464.555,224,458.667,224z\"><\/path>\t<\/g><\/g><g><\/g><g><\/g><g><\/g><g><\/g><g><\/g><g><\/g><g><\/g><g><\/g><g><\/g><g><\/g><g><\/g><g><\/g><g><\/g><g><\/g><g><\/g><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" id=\"Capa_1\" x=\"0px\" y=\"0px\" viewBox=\"0 0 490.667 490.667\" style=\"enable-background:new 0 0 490.667 490.667;\" xml:space=\"preserve\"><g>\t<g>\t\t<path d=\"M480,234.667H256v-224C256,4.779,251.221,0,245.333,0s-10.667,4.779-10.667,10.667v224h-224   C4.779,234.667,0,239.445,0,245.333S4.779,256,10.667,256h224v224c0,5.888,4.779,10.667,10.667,10.667S256,485.888,256,480V256   h224c5.888,0,10.667-4.779,10.667-10.667S485.888,234.667,480,234.667z\"><\/path>\t<\/g><\/g><g><\/g><g><\/g><g><\/g><g><\/g><g><\/g><g><\/g><g><\/g><g><\/g><g><\/g><g><\/g><g><\/g><g><\/g><g><\/g><g><\/g><g><\/g><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2024\" class=\"elementor-element elementor-element-73a8bb6b e-con-full e-flex e-con e-child\" data-id=\"73a8bb6b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-74eb4493 elementor-widget elementor-widget-text-editor\" data-id=\"74eb4493\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Oui. Optima Retail centralise le facility management pour le retail \u00e0 l&rsquo;\u00e9chelle mondiale. Si votre enseigne est pr\u00e9sente en Europe, en Am\u00e9rique ou sur d&rsquo;autres march\u00e9s internationaux, nous g\u00e9rons les urgences depuis un point de contact unique, en coordonnant des techniciens locaux selon les m\u00eames standards d&rsquo;intervention que ceux appliqu\u00e9s en France.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2025\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"6\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-2025\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> Le service d'urgence 24 h\/24 comprend-il un suivi apr\u00e8s l'intervention ? <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" id=\"Capa_1\" x=\"0px\" y=\"0px\" viewBox=\"0 0 469.333 469.333\" style=\"enable-background:new 0 0 469.333 469.333;\" xml:space=\"preserve\"><g>\t<g>\t\t<path d=\"M458.667,224h-448C4.779,224,0,228.779,0,234.667s4.779,10.667,10.667,10.667h448c5.888,0,10.667-4.779,10.667-10.667   S464.555,224,458.667,224z\"><\/path>\t<\/g><\/g><g><\/g><g><\/g><g><\/g><g><\/g><g><\/g><g><\/g><g><\/g><g><\/g><g><\/g><g><\/g><g><\/g><g><\/g><g><\/g><g><\/g><g><\/g><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" id=\"Capa_1\" x=\"0px\" y=\"0px\" viewBox=\"0 0 490.667 490.667\" style=\"enable-background:new 0 0 490.667 490.667;\" xml:space=\"preserve\"><g>\t<g>\t\t<path d=\"M480,234.667H256v-224C256,4.779,251.221,0,245.333,0s-10.667,4.779-10.667,10.667v224h-224   C4.779,234.667,0,239.445,0,245.333S4.779,256,10.667,256h224v224c0,5.888,4.779,10.667,10.667,10.667S256,485.888,256,480V256   h224c5.888,0,10.667-4.779,10.667-10.667S485.888,234.667,480,234.667z\"><\/path>\t<\/g><\/g><g><\/g><g><\/g><g><\/g><g><\/g><g><\/g><g><\/g><g><\/g><g><\/g><g><\/g><g><\/g><g><\/g><g><\/g><g><\/g><g><\/g><g><\/g><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2025\" class=\"elementor-element elementor-element-7e207084 e-flex e-con-boxed e-con e-child\" data-id=\"7e207084\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-18bace8a elementor-widget elementor-widget-text-editor\" data-id=\"18bace8a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Oui. Chaque incident g\u00e9n\u00e8re un ticket num\u00e9rique enregistr\u00e9 dans l&rsquo;historique du magasin. Une fois l&rsquo;intervention cl\u00f4tur\u00e9e, le responsable de compte a acc\u00e8s au rapport complet, ce qui facilite l&rsquo;analyse des pannes r\u00e9currentes et la prise de d\u00e9cisions de maintenance pr\u00e9ventive pour \u00e9viter que le m\u00eame incident ne se reproduise.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<script type=\"application\/ld+json\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"Quels types de pannes urgentes Optima Retail peut-il r\\u00e9soudre ?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Le service couvre tout incident qui affecte l&rsquo;activit\\u00e9 d&rsquo;un commerce : pannes \\u00e9lectriques, pannes de climatisation et de chauffage, probl\\u00e8mes de plomberie, serrurerie d&rsquo;urgence, dommages au mobilier ou aux \\u00e9l\\u00e9ments structurels, et \\u00e9clairage. 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Que votre magasin de v\\u00eatements tombe en panne un samedi apr\\u00e8s-midi ou qu&rsquo;une pharmacie ait besoin d&rsquo;une assistance urgente le soir de No\\u00ebl, le protocole d&rsquo;intervention se d\\u00e9clenche de la m\\u00eame mani\\u00e8re.\"}},{\"@type\":\"Question\",\"name\":\"Qui paie les pannes d'un local commercial lou\\u00e9 ?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"En r\\u00e8gle g\\u00e9n\\u00e9rale, dans un bail commercial, le propri\\u00e9taire prend en charge les grosses r\\u00e9parations li\\u00e9es \\u00e0 la structure du b\\u00e2timent, tandis que le locataire assume l&rsquo;entretien courant et les r\\u00e9parations li\\u00e9es \\u00e0 l&rsquo;usage. En pratique, de nombreuses enseignes choisissent de centraliser la gestion des urgences aupr\\u00e8s d&rsquo;un prestataire de facility management pour garantir la rapidit\\u00e9 d&rsquo;intervention, quelle que soit la r\\u00e9partition des co\\u00fbts ensuite.Nous recommandons de v\\u00e9rifier les clauses de votre bail et de consulter un conseil juridique pour chaque cas.\"}},{\"@type\":\"Question\",\"name\":\"Pouvez-vous intervenir dans des magasins situ\\u00e9s hors de France ?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Oui. Optima Retail centralise le facility management pour le retail \\u00e0 l&rsquo;\\u00e9chelle mondiale. Si votre enseigne est pr\\u00e9sente en Europe, en Am\\u00e9rique ou sur d&rsquo;autres march\\u00e9s internationaux, nous g\\u00e9rons les urgences depuis un point de contact unique, en coordonnant des techniciens locaux selon les m\\u00eames standards d&rsquo;intervention que ceux appliqu\\u00e9s en France.\"}},{\"@type\":\"Question\",\"name\":\"Le service d'urgence 24 h\\\/24 comprend-il un suivi apr\\u00e8s l'intervention ?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Oui. Chaque incident g\\u00e9n\\u00e8re un ticket num\\u00e9rique enregistr\\u00e9 dans l&rsquo;historique du magasin. 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