Control and monitoring of each visit. No exceptions!
Every time we conduct a maintenance visit, we perform personalized follow-ups through effective phone surveys, meticulously assessing the service quality and your level of satisfaction. Backed by the prestigious certification stamp of Bureau Veritas procedures, our Quality Control department works tirelessly to ensure your experience meets the highest standards.
If any issue or improvement opportunity is identified during this process, resolving it becomes our absolute priority!
And as if that weren't enough, access reports, cost statistics, and detailed feedback on interventions conducted in your stores from anywhere.
FOLLOW-UP AND CONTROL
After each visit, we conduct telephone quality monitoring and control to gauge your satisfaction level with the service, allowing us to identify continuous improvement opportunities.
ALWAYS AVAILABLE INOFRMATION
Monthly reports with results always available, where you can check the details of the conducted surveys, purpose of the visit, scores, comments, and incidents.
INCIDENT DETECTION
We understand that speed in resolution is a key component in retail, and our quality control allows us to swiftly and effectively identify any incidents that occur during the service, resolving them with absolute priority.
Feel confident working under certified processes.
Quality control procedures, satisfaction surveys, and incident management for services provided to customers.